TU Today

Faculty/Staff: what’s new, how to get help and where to find resources for TU’s technology

Welcome to the fall term! See technology updates while you were away and bookmark these quick links from the Office of Technology Services (OTS):

Tech news

• Duo authentication prompts have a new look.
• The new and improved Virtual Workspace is now available. Learn more at towson.edu/vw.
• TU is a Microsoft campus. Students now use Outlook for email and OneDrive for file storage/sharing and no longer have access to Google services using their NetID. Stop using Google services (Slides, Drive, etc.) when sharing or discussing TU info and start using the Microsoft equivalent. See FAQs.
• Blackboard self-help PDF docs moved to the TechHelp Knowledge Base. Access them and find support options through the towson.edu/blackboard webpage.

How to get technology help

• 24/7: search the TechHelp Knowledge Base, access technology self-help resources or see  resources for working remotely.
• Online: submit a question or request through TechHelp.
• General: OTS’ Faculty/Staff Help Center: chat, call 410-704-5151 or schedule an appointment.
• Blackboard: TU’s Blackboard team.
• Classroom Technology: 4-TECH (410-704-8324), chat or self-support.

 Resources

• Connect to the correct campus Wi-Fi network. Report Wi-Fi issues and see quick troubleshooting fixes.
• Manage your NetID, including changing or resetting your password.
• Access support options for using multimedia in student coursework and/or assignments.
• Get free or discounted software.
• Report suspicious email: forward it to phishing@towson.edu from any device or use the “report phish” button in Outlook.
• Follow us on social media for tech info that affects the campus, including Blackboard, cybersecurity, classroom technology topics and major computing service outage news:@TechAtTU and @TechnologyAtTU. Interested in tech service alerts only? Follow towson.edu/otsalerts.

Categorised in: General

This post was written by Weldon, Jennifer