Faculty/staff: not sure where to find technology support? Save this list!
The Office of Technology Services (OTS) welcomes you to the fall semester! Whether you are new to campus or returning, OTS has technology resources and services to help facilitate success in teaching and learning at Towson University. Be sure to save these links for future reference:
Need help?
- The OTS Faculty/Staff Help Center is the primary point of contact for computing questions and technology help. Call 410-704-5151 or live chat with OTS. Students should contact Student Computing Services (SCS).
- Report an issue or get support in the classroom: call x4-TECH, (410-704-8324), visit Classroom & Computer Lab Technologies (CCLT), or look for the CCLT chat icon on an instructor computer and chat live with OTS.
- Submit a question or support request using our self-service web-based system, TechHelp.
- Get TU Blackboard support: visit towson.edu/blackboard for options.
- Register for free group or customized technology training on services like Blackboard, WordPress, OneDrive through OTS Training.
- Unsure if an email is safe? Forward suspicious email to OTS’ Office of Information Security: If using Outlook on a desktop/laptop, click the “Report Phish” button. If using a mobile device forward it to phishing@towson.edu. Both options send the email to the Security Operations team for review.
Technology Resources
- OTS Faculty Orientation is a quick list of guides and OTS services for new and returning faculty, offering resources on Blackboard, Student Computing Services, OTS Training, Client Services and PeopleSoft.
- OTS Technology Orientation is a basic overview of technologies that everyone employed at TU should know about, including NetIDs, using TechHelp, connecting and collaborating remotely, and protecting the campus by practicing safe computing.
- Enroll your student employees in the Student Employee Technology Corps (SETC) program to receive training and become an in-house resource for your office, classrooms, conference rooms, and events.
- Access more links and information on technology support, services and resources on the OTS webpage.
- See resources for improving cyberawareness.
Hardware/Software
- Search for TU’s available software for reduced pricing or free at towson.edu/software.
- Need a computer or laptop but don’t have the budget to purchase new? Make a request with EduCycle at towson.edu/EduCycle.
Campus Tech News
- Follow us on our new social media channels for tech info that affects the campus, including Blackboard, cybersecurity, classroom technology, student topics, training, & major computing service outage news: Twitter @TechAtTU, and Facebook @TechnologyAtTU. To get alerts delivered to your inbox, subscribe to OTS Alerts.
Categorised in: General
This post was written by Weldon, Jennifer