Faculty/Staff: what’s new, how to get help & where to find resources for TU’s technology
Welcome to the fall term! See technology updates while you were away and bookmark these quick links from the Office of Technology Services (OTS):
Tech news
- Help Center changes: the OTS Faculty/Staff Help Center and Student Computing Services teams are now a single, knowledgeable service unit called the OTS Technology Support Desk (towson.edu/techsupport), located in the Tech Services desk in the Cook Library Academic Commons.
- Blackboard: All courses are in Ultra. See a project recap and resources at towson.edu/blackboardprojects.
- Spam/Junk email: notifications about spam/junk email being “quarantined” at spam.towson.edu will no longer be sent. Periodically check your Outlook “Junk Email” folder for email flagged as spam.
- Phonebook: faculty/staff use their TU NetID/password and Duo to access phonebook directories. No login needed for viewing Offices & Services.
- Duo Multi-Factor Authentication (Duo MFA): as of July 22, new NetID holders (new students, employees and guests) are auto enrolled in Duo. Returning students, retirees, faculty emeriti can opt-in now, but will be required to use Duo to access TU services by mid-spring 2025. Learn more at towson.edu/duoproject.
How to get technology help
- 24/7: search the TechHelp Knowledge Base, access technology self-help resources or see resources for working remotely.
- Online: submit a question or request through TechHelp
- General: OTS Tech Support Desk, chat, call 410-704-5151 or schedule an appointment.
- Blackboard: TU’s Blackboard team.
- Classroom Technology: 4-TECH (410-704-8324), chat or self-support.
Resources
- Connect to the correct campus Wi-Fi network. Report Wi-Fi issues and see quick troubleshooting fixes.
- Manage your NetID or Duo account, including changing or resetting your password.
- Access support options for using multimedia in student coursework and/or assignments.
- Get free or discounted software.
- Report suspicious email: forward it to phishing@towson.edu from any device or use the “report phishing” button in Outlook.
- Follow us on social media for tech info that affects the campus, including Blackboard, cybersecurity, classroom technology topics and major computing service outage news:@TechAtTUand @TechnologyAtTU. Interested in tech service alerts only? Follow towson.edu/otsalerts.
Categorised in: General
This post was written by Weldon, Jennifer