Be prepared for the holiday break! Check out these tech tips for faculty and staff
Get ready for the holiday break with these tips from the Office of Technology Services (OTS):
- Confirm your NetID security/recovery info: here’s how. See all NetID self-help documents.
- Be prepared for Duo logins. Enroll a second device and know the process to send yourself emergency bypass codes. See all Duo self-help documents.
- Know how to reset your password. If needed, reset your password through towson.edu/netid.
- If you use Blackboard, get a jump on next semester. Consider submitting mini or spring course combine requests, and copying any previous materials to the new course. See hours and support info. Remember, the new Blackboard Ultra Base Navigation launches Dec. 23!
- Do not turn off your office computers. Select “restart” before you leave the office.
- Let people know when you’re away. Set an alternative voicemail greeting on your desk phone, turn on Out of Office in Outlook, and show your availability status in Webex.
- Set up tech alerts to be delivered to your inbox. Subscribe to OTS Alerts to get notifications about campus technology service issues.
- Install the latest security updates for personal computers and mobile devices. See what’s available from your provider and make the updates.
- Report suspicious emails and texts during break. Phishing emails: in personal email accounts forward to reportphishing@apwg.org; in TU email accounts use the “Report Phish” button in Outlook, or forward to phishing@towson.edu. Phishing text messages on a personal device: forward to SPAM (7726) and follow the steps.
Support
- When TU is open: Contact the OTS Faculty/Staff Help Center at 410-704-5151.
- When TU is closed: Once the University is officially closed, telephone, in-person, and chat support will not be available from university staff. Our after-hours support partner provides limited assistance and reports only major system outages. Listen for details when calling x5151. You can access online resources during the break through OTS’ homepage, which provides general technology links and the library of self-help documents and videos.
Categorised in: General
This post was written by Weldon, Jennifer