Need technology support? The OTS Faculty/Staff Help Center can help

Published by on September 1, 2021 12:40 am Comments Off on Need technology support? The OTS Faculty/Staff Help Center can help in General

There are several ways for faculty and staff to get technology help with TU accounts, services, and software/hardware issues, and assistance with accessing TU resources:

  • Appointments. Walk-ins without an appointment are currently unavailable, so please schedule an appointment for in-person help at our location in Cook Library through www.towson.edu/OTSwalkinAppts. Appointment hours are Monday-Thursday: 8:30 a.m.-4:30 p.m., Friday: 8:30 a.m.-3:30 p.m.
  • Phone: 410-704-5151
  • Chat: launch at towson.edu/fshc.
  • Pre-arranged and approved remote access.
  • On-site/in your office if the problem can’t be resolved over the phone.
  • Online through TechHelp.

All scheduled technology equipment pick-ups will be available at the Faculty/Staff Help Center’s location in Cook Library, Room 29. Due to increased support volume, you may be asked to leave your equipment at the Help Center for servicing. Visit www.towson.edu/fshc to see hours and all technology support options.

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This post was written by Weldon, Jennifer