On June 13, TechHelp will be updated to a new, easy-to-use and modern online service request and knowledge management system. The name “TechHelp” is not changing, but you’ll notice the updated look when you log in and it will still be accessed through techhelp.towson.edu.
This improvement will roll out in phases:
- June 13: Initial launch of the Service Desk (ticketing), Service Catalog and limited knowledge base.
- June 14 through August: expansion of the knowledge base and continued improvements based on feedback
- Fall 2022: service dashboard (outages, alerts) and ongoing development of knowledge base
Project-related questions can be directed to the project manager, Julia Mooney at firstname.lastname@example.org, or the Chief Technology Officer, Patrick Rohe at email@example.com. Visit towson.edu/techhelp for a project overview.Tags: OTS, Service Desk, TechHelp
Categorised in: General
This post was written by Weldon, Jennifer